Shipping and Delivery

 

What should I expect when I order?

Within 30 minutes of completing your order and seeing your order confirmation page, you will receive a receipt/order confirmation email from us. If you don’t see one in your inbox, check your spam folder. Double check for typos in your email and shipping address - accurate info is crucial to get your order.

Your order will be in processing for 24 hours. This hold allows for any changes or cancellations requested by customers.

Within 3–7 days (depending on whether you ordered on a weekend), you'll receive a follow-up email confirming shipment. That email will include your tracking number and a link to track your order from packing to delivery. All packages are delivered by USPS, DHL, FedEx or local carrier. Outside of peak times like Christmas, delivery usually takes 5–30 business days.

Double check your shipping address. If entered incorrectly, your order may not be delivered and will not be resent. No changes or cancellations can be made after the first 24 hours due to high demand and fast processing times.

For any questions or comments, reach out to info@nurasky.com.

If your order hasn't arrived within the expected timeframe, contact us with your order number. We can forward the actual shipping label for confirmation—we understand delays can be stressful.